Course Certified By:

Introduction

All business activities are governed by work procedures.
Much effort is spent on looking at how to establish and carry out procedures, and, while this is important, it sometimes overshadows the importance of effectively capturing and documenting the optimum method of carrying out the procedure.
This practical course shows how to design, develop, manage, control, implement and monitor work procedures and associated Management System documents such as work instructions, forms, labels, and tags.
It will also show how to analyse and simplify procedures.

Objectives

• Increased understanding of the benefits of using procedures
• Knowledge on how to develop an appropriate documented Management System
• Develop authoring skills, which will be useful tools in all types of management system documentation creation, to help ensure concise, accurate and complete documents.
• Ability to analyses and improve procedures and work instructions.
• Understand the importance of managing and auditing the Management System documentation.

Who Should Attend?

This program will prove to be a useful and productive for all those who are interested in writing, reviewing, simplifying, or managing work procedures. It will be of benefit to:
• All staff involved in writing procedures or other work process related documents.
• Those managing the procedure/Management System documentation.
• Those involved in auditing work procedures/documentation.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm